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Social Services Program Manager


To apply: Submit via email only: 1) cover letter, 2) resume, and 3) a list of three professional references to with the subject line “Social Services Program Manager - [your name]”

About Cabrini Immigrant Services of NYC: Cabrini Immigrant Services of NYC (CIS-NYC) provides essential services to immigrants in the spirit of Mother Cabrini, patron saint of immigrants and founder of the Missionary Sisters of the Sacred Heart of Jesus. CIS-NYC serves all persons residing in the five boroughs of New York City regardless of age, race, ethnicity, political views, country of origin, physical ability, religion, sex, sexual orientation, or immigration status. CIS-NYC is committed to empowering immigrants, their families and their communities through education, access to essential services, civic participation and community building. We strive to work together with the immigrant community to create a more inclusive society by fostering justice, dignity and respect.

Salary: $70,000 - $74,000 per year

Job Details:

The Social Services Program Manager oversees the daily activities and development of CIS-NYC's Social Services Program. This Program serves low-income immigrant families from around New York City by providing them with comprehensive case management, individual supportive counseling, and psychoeducational support groups.

In addition to providing direct mental health services, the Social Services Program Manager is responsible for

supervising Social Services staff,

planning and implementing systems for provision of Case Management and Counseling Services, developing necessary programmatic policies and procedures,

and ensuring timely and high-quality data entry, among other duties.


The Social Services Program Manager will work closely with program staff to ensure CIS-NYC's services are consistently responsive to diverse client needs and in alignment with CIS-NYC's mission. Primary Responsibilities:

• Provide individual supportive counseling.

Formulate care plans and ongoing monitoring of clients.

Expectation of 10 –12 counseling encounters per week.

• Plan and lead weekly psychoeducational support groups for immigrant women and parents.

• Provide supervision to Social Services Program staff, including Case Managers, Interns, and Volunteers by providing regular feedback and guidance and ensuring organizational policies and practices are maintained.

• Oversee all program intakes and referrals.

Monitor Social Services caseloads and assign and review Case Management and Counseling cases.

• Maintain up-to-date case records and program statistics in Apricot Case Management system. Monitor data entry, review data entry practices, and provide timely monthly reports.

• Oversee coordination of occasional community events and client gatherings.

• Plan, implement and evaluate systems for provision of Case Management and Counseling Services.

• Develop policies and procedures for Social Services Program in collaboration with Executive Director, Director of Community Programs & Development, and program staff.

• Coordinate community outreach and establish referral relationships with other service providers.

• Coordinate training and professional development for staff.

• Manage program budget.

• Perform other related duties as needed.


• Licensed Master of Social Work (LMSW) required (NYS)

• 3+ years of related professional work experience required.

• 2+ years' experience with program development, growth, implementation, and project management preferred.

• Strong interpersonal skills and a deep understanding of and commitment to the mission of CIS-NYC and our clients.

• Strong clinical assessment skills.

• Excellent writing, interpersonal, analytical, and organizational skills.

• Demonstrated crisis intervention skills.

• Knowledge of the U.S. immigration system, case management related to immigration, and/or experience working directly with immigrants is desirable.

• Sensitivity to different cultures and communities; demonstrated ability to work well with diverse or marginalized populations.

• Able to work collaboratively with colleagues on an interdisciplinary team.

• Proficient in Microsoft Outlook and Word.

Able to quickly learn new technology.

• SIFI certified or able to become certified within 1 year of hiring.

• All prospective job candidates must meet screening requirements, which includes a criminal background check.

• Fluency in Spanish required.

Cabrini Immigrant Services of NYC is an equal opportunity employer and is committed to a diverse staff. Women, LGBTQ, people with disabilities and people of color are strongly encouraged to apply. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, genetic information, disability or marital status.

Salary: $70,000 - $74,000

Benefits: Paid vacation and holidays, paid sick leave, health, dental, vision packages, short term disability and retirement savings.

Additional Instructions: To apply: Submit via email only: 1) cover letter, 2) resume, and 3) a list of three professional references to with the subject line “Social Services Program Manager - [your name]” Review of applications will begin immediately and continue until the position is filled.

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